Womanizer Premium 2

Nikkita Grady ("we" and "us") is the operator of (https://www.nikkitagrady.com) ("Website"). By placing an order through this Website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website, but there may be a stock discrepancy from time to time, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Changes or Cancellations of Existing Orders

Nikkita Grady works very hard to ship your order out as soon as possible. Our goal is to ship out all orders received before 4:00 PM EST (1:00 PM PST) the same [business] day. Orders placed after this time will be shipped on the next business day. If you need to make a change or cancel an existing order that has not been processed, email us immediately at info@nikkitagrady.com so we can make the necessary changes.

Please Note: If your order has been shipped or you have already received a notification that your order is complete along with your order’s tracking number, we will not be able to modify, cancel, or refund your order.

3.2 Warranty Returns

Nikkita Grady will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay for the return shipping; however, we will reimburse you upon a successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Nikkita Grady to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a store credit

(c) a replacement item sent to you (if stock is available)

Please note that returns must include a return authorization number (RMA).

We will issue you an RMA # for approved items.

Please list all of your items on a sheet of paper that you are returning and place that paper inside the box you are shipping back to Nikkita Grady. Please put your Return Authorization Number (RMA #) on your return box(es) to expedite the credit process.

When the return is shipped to Nikkita Grady and processed by our returns department, your credit memo will be sent via e-mail.

Please be aware that Nikkita Grady is not responsible for lost, stolen, or damaged packages. We recommend that all packages are fully insured for your return order in case it is lost or damaged. We also recommend that you use a carrier that can provide you with proof of delivery for your protection.

Note:  For customers with multiple accounts, please ensure the customer account # matches the items purchased to receive the proper credit. Our system verifies whether the customer requesting the credit has purchased an item for each account.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you choose your courier at checkout.

4.4 Change Of Delivery Address

Orders placed before 4:00 PM EST (1:00 PM PST) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates Monday - Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Nikkita Grady will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Nikkita Grady encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Nikkita Grady at the customer's expense, and the customer will receive a refund for the value of the goods paid minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at info@nikkitagrady.com